Spa Receptionist

As a Spa Receptionist at De Vere Tortworth Court in Gloucestershire you'll be the friendly face that greets our guests, making them feel welcome from the moment they arrive in the Spa. Your mission will be to provide exceptional customer service, handling guest requests efficiently and going above and beyond to ensure our Spa guests and members have a 5

• experience.
Training will be provided to ensure you have a full knowledge of all the spa treatments and services on offer, to be able to answer all enquiries efficiently, but a keen and interest in spa and wellness will help to ensure you enjoy this role.


• A warm and welcoming approach and the ability to deliver high standards of customer service
• An excellent telephone manner
• Great organisation skills in order to arrange the Spa Therapist's schedules.
Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.

De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work. There are 201 bedrooms and suites, 14 meeting and event spaces including the Atrium, 2 Restaurants and bars and a Leisure Club & Spa offering treatments. Your commute: we're just a short way from J14 of the M5 and 20 mins from Bristol Parkway station, and commutable by car from Bristol, Cheltenham, Cirencester, Stroud and the southern Cotswolds. At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

The Pay & Benefits: At De Vere we pay attention to the thoughtful details that inspire the loyalty of our colleagues. That's why we are proud to offer the following benefits for the role of Spa Receptionist.
• £12.85 per hour plus Hotel Service Charge
• Paid holiday allowance based on the hours that you work
• Free meals on duty in our colleague dining facilities
• Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.