Spa Receptionist

The Spa Receptionist is responsible for providing a warm, luxurious welcome to guests and managing front-of-house operations including bookings and inquiries. They must maintain high standards of cleanliness, handle guest concerns professionally, and promote spa services to maximize value.

Customer service, Communication skills, Telephone manner, Organisational skills, Attention to detail, Multitasking, IT proficiency, Booking systems, Microsoft Office, Cash handling, Health and safety, Administrative tasks, Problem solving, Luxury service standards, opportunities appropriately Provide accurate information and assistance to guests and visitors, ensuring their needs are fully met Follow correct cash-handling, float and safe procedures in line with company standards Build confidence in the Jonas booking system and use it effectively for reservations and guest management Carry out front-of-house administrative tasks with accuracy and attention to detail Support management by undertaking additional duties when required Follow all procedures for accident reporting, maintenance issues, fire safety and emergency evacuation Adhere to all Health & Safety regulations while on the premises Complete all documentation accurately and in accordance with departmental SOPs Maintain the company dress code and consistently present a professional, polished appearance Qualifications 1-2 years of experience in a spa, hotel or luxury front-of-house role (preferred) Strong customer-service and communication skills Confident, polished and professional

telephone manner Excellent organisational skills and attention to detail Ability to multitask in a fast-paced, guest-focused environment Basic IT proficiency, including booking systems and Microsoft Office Experience with spa/booking software (advantageous) Warm, welcoming and service-driven approach to guest interaction Ability to remain calm and professional when handling guest concerns Strong understanding of luxury service standards and guest expectations Willingness to undertake training and continuous development Additional Information What is in it for you? Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included) 20% off food and beverage in on-site restaurants Colleague restaurant Being part of The Mere Team - our culture is unique! You will benefit from training and development opportunities Competitive salary and benefits including pension 28 days of holiday including public
holidays 1-5 days service award based on length of service Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide And last but not least you will get to work with a team of EXTRAORDINARY people Job-Category: Wellness & Recreation Job Type: Permanent Job Schedule: Full-Time