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Spa Reception Manager - FWP-Spa

Fairmont Windsor Park, Bishopsgate, Surrey

Spa Reception Manager - FWP-Spa

Salary not available. View on company website.

Fairmont Windsor Park, Bishopsgate, Surrey

  • Full time
  • Permanent
  • Onsite working

Posted 3 days ago, 19 Jun | Get your application in today.

Closing date: Closing date not specified

Job ref: c7090cdbbdfa4fb4bb4fe8cfd29c8894

Location ref: Bishopsgate, Surrey

Full Job Description

  • The Wellness Spa Reception Manager is responsible for leading the Wellness Spa Concierge and Wellness Spa attendant teams to operational excellence
  • Recognise arrivals of all VIP guests & Wellness Spa members arriving in both the Wellness Spa and hotel
  • Responsible for driving the guest experience and communication amongst the colleagues, orchestrating a smooth guest sequence delivery
  • Ensure guest/member preferences and special requests are accommodated to the best of the property's abilities.
  • Support strategic initiatives for the Wellness Spa and wellness areas
  • Duty manager on shift for Wellness Spa in the absence of HOD
  • Train Wellness Spa concierge team to ensure they deliver outstanding guest service.

    Excellent communication and interpersonal skills.
  • A smart and professional appearance.
  • You value being part of a team and supporting your colleagues.
  • Ability to work without direct supervision.
  • Most of all, you will have an approachable, positive, and proactive manner.

    Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.

    Free meals on duty.
  • Uniform offered and dry cleaned.
  • Complimentary on-site parking is available whilst on duty.
  • Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
  • Discounted employee friends & family rates at Arora Hotels.
  • Food and beverage discounts.
  • Christmas gifts and employee parties.
  • Introduce a friend scheme.
  • Cycle 2 work scheme.
  • UK attraction discounts @ Merlin Entertainments.
  • Taste card.
  • Life assurance scheme.
  • Wage stream.
  • Employee assistance programme.
  • Arora star employee recognition.
  • Long service recognition award.

Direct job link

https://www.jobs24.co.uk/job/spa-reception-manager-fwp-spa-126997055