SPA Administrative Team Coordinator

We are seeking an Administrative Team Coordinator to support the Single Point of Access (SPA) Team at The Medical Centre, Woodfield Road, W9 3XZ. This role is key to ensuring the smooth, safe and efficient management of rotas, calls, patient referrals, appointments and communications across our services.
We are looking for someone who demonstrates professionalism, exceptional organisational skills and the confidence to provide clear guidance and support to the team, with the credibility and interpersonal skills to work collaboratively in a multidisciplinary environment. As this is a patient centred service, a strong commitment to a high-quality service and patient experience is essential.
The SPA plays a vital role in processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment-related information to patients, carers and health professionals. The SPA ensures that referrals are effectively and safely managed, making efficient use of resources, reducing duplication and highlighting urgent needs to the appropriate clinical services.
Current SPA shift times are between 8:00 - 17:00, with flexibility as required to meet evolving service demands.
CLCH welcomes applications from individuals of all backgrounds and experiences and is committed to fostering an inclusive and supportive workplace where everyone can thrive.
Please note: this vacancy is open to new applicants only. Previous applicants will not be considered., + Demonstrate excellent customer care and communication skills while providing a professional, welcoming front-line service for patients, carers, GPs and other health and social care professionals.
+ Maintain detailed and accurate message recording systems, taking appropriate action and alerting team members promptly when urgent attention is required.
+ Take responsibility for the local resolution of problems or complaints, applying tact, empathy and negotiation skills to achieve understanding and cooperation.
+ Uphold strict confidentiality guidelines and exercise careful judgment when handling sensitive patient information.

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.