Software Support Analyst

We are looking for a Junior Software Support Analyst to join our team in Reading. In this role you'll help customers get the most out of our software by providing technical support and building strong relationships with users. You'll work alongside experienced colleagues, gain hands-on-experience with real-world systems and develop the skills needed for a successful career in tech. This role reports to the Engineering Support Team Leader and has no people management responsibilities.A day in your role:

• Support customers remotely by diagnosing issues and delivering effective solutions within agreed service levels.
• Build technical knowledge of our software and related technologies, using testing environments to replicate and resolve issues.
• Work closely with customers, developing an understanding of their systems and becoming a trusted technical contact.
• Participate in customer meetings, preparing reports and documentation to ensure excellent service delivery.
• Contribute to team performance, meeting support targets and collaborating with colleagues to continuously improve.
• Get involved in projects and initiatives, working with internal teams to enhance customer experience and product quality.
  
  You don't need years of experience - just a strong foundation and the right mindset:
• A degree in Computer Science, Engineering, or a related field - or equivalent hands-on experience.
• Basic knowledge of Microsoft operating systems.
• Awareness of databases such as MySQL or SQL Server.
• Strong problem-solving skills and ability to work independently.
• A proactive attitude and eagerness to learn and develop.
• Clear and confident communication skills
  
  Reading, At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.
  
  A career development programme
• Hybrid working to help you balance work and life.
• Extensive learning resources to build your technical skills and career.
• A fun, open plan office environment where collaboration and ideas are encouraged.
• Regular social events to connect with your team.
If you do not tick every box, do not let that stop you. We value potential, learning agility, coachability and diverse perspectives just as much as experience, and we encourage you to apply. At Objective, we recognise and celebrate our diverse team as pivotal to our strong employee engagement and our high-performing culture, underpinned by Our Values. We are an equal opportunity employer. We do not discriminate based on any protected characteristics or on any other basis prohibited by applicable laws in the regions where we operate. To ensure a positive experience, please inform our Talent Team of any adjustments or accommodations you may require during the recruitment process, so we can support you effectively.