Software Service / Automation Field Engineer

Our client is recruiting a Software Service / Automation Field Engineer to support the deployment and operation of advanced industrial automation systems across the UK and Europe. This is a hands-on hybrid role combining software expertise with on-site technical support, acting as the link between core engineering teams and live customer deployments. You'll play a critical role in ensuring automated systems operate reliably in real-world, production environments. What You'll Be Doing

• Acting as first-line support for software issues on deployed automated systems
• Diagnosing and resolving issues on live customer sites
• Working closely with UK and international engineering teams to triage and escalate issues
• Building deep technical knowledge of a full automation software stack
• Providing structured feedback to improve system performance and reliability
• Communicating confidently with customers and operators in industrial environments
  
  Strong software engineering foundation (industrial, embedded, or automation exposure ideal)
• Hands-on experience diagnosing live systems in the field or production environments
• Background in applications engineering, commissioning, or technical support is highly desirable
• Comfortable working with physical hardware and automation systems
• Willing to travel within the UK and Europe
• Clear communicator who performs well under pressure