Software Developer Apprentice (The Dispute Service LTD)

Introduction

Supporting the current BAU team through low priority tickets to begin with and then progressing upwards whilst learning on the job. Also administrative, coordination, and operational support while developing knowledge, skills and behaviours in line with the software development apprenticeship standard.

About the Employer

We are The Dispute Service, and we safeguard tenants’ deposits throughout the United Kingdom, and offer a free dispute resolution mechanism in the event of a dispute over its return. We are looking for a positive, flexible and motivated individual to join our team as a Software Developer Apprentice.

This role sits within the Head of Salesforce delivery and will support the existing BAU team and inhouse Salesforce lead projects. You will gain exposure to a wide range of tech related activities, including administrative coordination, stakeholder support, reporting, and process improvement.

Alongside your day-to-day role, you will work towards a recognised Level 4 Software Developer Apprenticeship, developing the knowledge, skills, and behaviours required for a successful career in IT.

You will receive structured support, training, and mentoring throughout your apprenticeship, including protected learning time.

The role is office-based. No job description can cover every issue that might arise, and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below. In this Job Description, “TDS” means “The Dispute Service Ltd.”

What You'll Do

Principal Responsibilities:

Business Operations Support:

• Povide tech support to the Head of Salesforce Delivery and wider tech team
• Assist in ticket solving and ongoing Salesforce issues
• Support the delivery of operational priorities projects in technology
• Help track actions, risks, and deliverables to ensure effective follow-up and completion
• Data, Reporting and Analysis
• Support the preparation of reports, dashboards, and operational updates
• Assist in gathering and maintaining data to support business decision-making
• Ensure information is accurate, up to date, and presented clearly

Stakeholder and Communication Support:

• Support communication between teams, ensuring information is shared clearly and efficiently
• Making sure the tickets assigned are up to date on JIRA Board and service desk with complete analysis and resolution
• Provide support in responding to internal and external queries where appropriate on the service desk Salesforce tickets

Administrative and Process Support:

• Provide general administrative support including document management, record keeping, and coordination tasks
• Support the development and improvement of internal processes and procedures
• Assist with compliance-related activities and ensure accurate record keeping

Apprenticeship Responsibilities:

• Complete all requirements of the Software Developer apprenticeship programme
• Attend and actively participate in training sessions, workshops, and reviews with the training provider
• Maintain a portfolio of evidence demonstrating learning and development
• Apply learning in the workplace to develop competence in Software Developing
• Take responsibility for personal development and progression throughout the apprenticeship

TRAINING AND DEVELOPMENT:

• Undertake a Level 4 Software Developer Apprenticeship (or equivalent)
• Receive a minimum of 20% off-the-job training, including study time, workshops, and learning activities
• Be supported by a dedicated line manager and apprenticeship provider
• Participate in regular progress reviews and feedback sessions
• Develop core competencies in communication, organisation, problem-solving, and tech processes

TDS Values:

Must be able to identify with the aims and objectives of TDS including TDS’s Values:

• Customer Excellence
• Teamwork
• Making a difference
• Fairness
• Equal Opportunities

Implement TDS’ Equal Opportunities Policy in respect of all functions, ensuring that all policies and procedures are in accordance with good equal opportunities practice.

Training Outcome

Career Development:

This role is designed to provide a foundation for a career within TDS. Upon successful completion of the apprenticeship, there may be opportunities to progress into permanent roles within Technology or other areas of the organisation.

Skills Required

• Communication skills
• Attention to detail
• Organisation skills
• Logical
• Team working
• Willingness to learn
• Prioritise workload
• Aptitude and logic writing
• Excellent in non-verbal skills
• Ability to manage tasks
• Proactive & positive attitude
• Able to take direction
• Able to work independently
• Reliability
• Good time management
• Flexibility and adaptability

Qualifications

• Essential - A Level - English - B or above
• Essential - A Level - Mathematics and Computer Science - A

Course Information

Course: Software developer (level 4)

Level: 4

Route: Digital

Apprenticeship Level: Higher

Working Arrangements

Working Week: Days and shifts to be confirmed.

Expected Duration: 1 Year 6 Months

Training Provider: FIREBRAND TRAINING LIMITED