Soft Services Manager

About the Role: As a CBRE Soft Services Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do: . Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. . Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. . Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. . Ensure support provided
by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions. . Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors. . Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation. . Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed. . Ensure support provided by the team is efficient and consistent. . Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. . Apply knowledge of own discipline and how own discipline integrates with others to achieve
team and departmental objectives. . Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need: . Experience managing and developing teams within workplace, hospitality, facilities, or soft services environments. . Experience delivering a premium customer experience within corporate environments. . Experience managing third-party service providers and outsourced contracts. . Evidence of improving service delivery, efficiency, or customer experience. . Experience implementing new processes, technology, or workplace initiatives. . In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. . Experience ensuring compliance with health & safety standards. . Strong track record of building trusted relationships with clients and senior stakeholders.