Snr Project / Programme Manager

Snr Project/Programme Manager - D365 CRM & CCaaS Contract | UK Hybrid/Remote We are seeking an experienced Project/Programme Manager to lead the delivery and evolution of Dynamics 365 CRM and Contact Centre (CCaaS) platforms across multiple international markets. Key Requirements

• Proven experience delivering D365 CRM and CCaaS solutions
• Strong understanding of contact centre technologies and omnichannel journeys
• Experience delivering complex change within insurance or regulated environments
• Excellent stakeholder, vendor, and delivery management skills
• Strong knowledge of Agile, Waterfall, and hybrid delivery approaches
Key Responsibilities
• Own end-to-end delivery of CRM and CCaaS initiatives
• Drive prioritisation, governance, risk, and dependency management
• Coordinate business stakeholders, technical teams, and delivery partners
• Ensure solutions align with best practice, compliance, and customer outcomes
Start: ASAP Location: UK (Hybrid/Remote) Contract: Day Rate Contract (Inside IR35 status to be confirmed) About Korn Ferry Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit our website


• Proven experience delivering D365 CRM and CCaaS solutions
• Strong understanding of contact centre technologies and omnichannel journeys
• Experience delivering complex change within insurance or regulated environments
• Excellent stakeholder, vendor, and delivery management skills
• Strong knowledge of Agile, Waterfall, and hybrid delivery approaches