SMR Parts Specialist

We're looking for a highly motivated and detail-oriented Parts Specialist to support our fast-paced Service, Maintenance and Repair (SMR) Operation at our RAC Bescot office, Walsall. This is a fantastic opportunity to join a growing business and work closely with a dynamic team of Vehicle Technicians and parts suppliers, ensuring we source the right components effectively to keep our customers on the road. What you'll do

• Support the SMR Contact Centre and Mobile Mechanics with vehicle parts-related queries
• Liaise with external suppliers to source parts quickly and at competitive prices
• Manage parts return processes, ensuring credits are received and van inventory is accurate
• Analyse parts cost and availability to support strategic planning
• Collaborate with analysts to build data-driven solutions to improve operations
• Monitor UK parts market trends to identify opportunities and risks
  
  Previous experience working with vehicle parts is essential-ideally within a motor factor or parts supplier environment
• You must have direct experience in helping customers identify and source the correct vehicle parts
• An understanding of parts catalogues, vehicle specifications, and the ability to match parts accurately
• Motor factor experience is highly desirable, especially where you've worked in a customer-facing role
• Commercially astute with a record of identifying value-driven decisions
• Excellent IT skills and the ability to work independently
• Strong organisational and communication skills
  
  The RAC have been rescuing the nation's drivers since 1897. We're one of the country's most well-known and trusted brands. As our business goes from strength to strength, we're looking for skilled Vehicle Technicians to join our team.
We're committed to developing a culture that is representative of the diverse communities we service and one which is open, accessible, collaborative and inclusive. We welcome applicants of all backgrounds and experiences.


• A competitive salary
• A work pattern of 35 hours weekly
• Family leave support including paid time off, flexibility and resources to help balance work and family commitments
• Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
• 2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering
• Confidential personal support service, available 24 hours per day every day of the year for both you and any family members aged 16+ in your household
• Car salary sacrifice scheme after 2 months of employment - including electric vehicle options
• Free RAC Ultimate Complete Breakdown Service from day one
• Access to Orange Savings, our online discounts portal offering 1000s of savings on high street retailers, supermarkets, holidays, tech and more
• Once you've passed probation, you'll automatically join our Colleague Share Scheme, awarding you share value that grows with the business.