SMR Contact Centre Advisor

Do you thrive in a fast-paced contact centre environment? Join our SMR & Inspections Services Team at RAC and become our next Customer Advisor!
Training
You must be able to commit to two weeks full-time training (Mon-Fri, 09:00-17:00).
Your Role
As a Contact Centre Advisor within our Service, Maintenance & Repair (SMR) team, you'll be at the heart of the customer journey by:
Assigning technicians to jobs
Coordinating with dealerships to confirm parts availability
Acting as the key point of contact for customers throughout their booking
What You'll Be Doing
Handling inbound and outbound customer calls
Managing bookings and updating systems accurately
Building product and process knowledge
Collaborating with your team to improve performance
Communicating confidently with internal and external stakeholders

Previous customer service experience (contact centre experience is a plus)
Strong communication and upselling skills
Ability to manage complaints professionally
Excellent organisation, PC, and admin skills
A customer-first mindset and drive to deliver a smooth, positive experience

If you're ready to make a difference and be part of something special, apply now and become one of our #OrangeHeroes.
We're proud to foster a culture that reflects the diverse communities we serve, welcoming applicants from all backgrounds and experiences.
Benefits
At RAC, we reward your commitment with more than just a salary:
Bonus scheme eligibility
Pension contributions up to 6.5%
Life Assurance (2x salary, 4x for pension members, flexible up to 10x)
Family leave support and flexible working
24/7 confidential personal support service
Car salary sacrifice scheme (after 12 months, including EV options)
FREE RAC Ultimate Complete Breakdown Cover from day one
Access to Orange Savings - discounts on retail, travel, tech & more
FREE onsite parking
Automatic enrolment into our Colleague Share Scheme - Owning it Together