SMART Repair Supervisor

We are looking for a SMART Repair Supervisor to join our newly created Bodyshop in Southampton (Ford, Leigh Road). The role is a semi-productive position, combining hands-on technical repair work with supervisory responsibilities to support operational performance, customer satisfaction and team productivity. The SMART Repair Supervisor will be responsible for maintaining exceptional repair standards, organising workflow, supporting colleagues and ensuring repairs are completed within agreed timescales while adhering to company policies, procedures and health and safety requirements. The Opportunity: As a SMART Repair Supervisor, you will:

• Coordinate and prioritise the daily SMART Repair workload, allocating jobs effectively to maximise productivity, meet customer deadlines and achieve operational targets.
• Carry out high-quality SMART repairs across a range of vehicles, including paint refinishing, cosmetic damage repair, alloy wheel refurbishment, and minor accident damage repairs.
• Assess vehicle damage, determine appropriate repair methods, and produce accurate repair estimates, ensuring all materials, labour and repair requirements are identified before work begins.
• Monitor repair progress, manage workflow challenges, and liaise with management and colleagues to ensure efficient planning, resource allocation and timely completion of work.
• Provide day-to-day technical guidance, support and coaching to team members, promoting high standards of workmanship, teamwork and continuous development.
• Maintain current technical knowledge and apply approved repair techniques, products and equipment in line with manufacturer, company and industry standards.
• Ensure compliance with health, safety, environmental and quality requirements, maintaining a safe, organised and professional working environment at all times., Successful candidates will be subject to appropriate pre-employment checks, including right to work verification and DBS checks.
  
  Bodyshop or SMART Repair experience (essential);
• The ability to offer a high-volume fast-paced service while maintaining exceptional standards;
• Experience preparing and refinishing vehicles to a high standard, using all the latest products and equipment; Attention to detail is Key
• Excellent working knowledge of paint mixing, repairs, masking, painting, polishing and alloy wheel refurbishment;
• A flexible and 'can do' approach to work;
• The ability to work on your own initiative;
• A full UK driving licence.
  
  Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
  
  As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 25 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.
Hendy Induction - please be advised that any new starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.