Small Works Manager

The role leads the delivery of T&M and Small Works. The role requires someone with an exceptional customer service ethos, strong organisational and effective communication skills. The principal aim of this role is to deliver and improve upon our existing service through a process of continuous development and maintenance of effective processes and procedures. A key requirement is the ability to communicate effectively with our E. ON customers. Main Duties & Responsibilities: · Assist the Regional sales effort · Deliver successful T&M and Small Works · Oversee logistics requirements · Ensure all warranty issues are managed effectively · Ensure all Health & Safety aspects are organized - Method statement, Risk assessments · Ensure all customer invoices are submitted on time with all necessary information in order that payment will be secured. · Successful delivery of all works under their control, ensuring all works are delivered on time and at the margin approved at the point of
sale · Working with finance to ensure payments are made by the client within the terms and conditions of the contract · Working with the administration team to ensure invoicing and applications are made promptly. · Working with the administration team to ensure debt control is always within 60 days.

· Desirable Skills and Aptitudes · Skilled Engineer · Good Knowledge of HVAC Controls · Ability to work under own initiative, but work as part of a team. Sales awareness · Commercial awareness · Technical expertise on multiple HVAC products · Good attention to detail · Exceptional time management and organisational skills. Self-motivated, responsible, and accountable · Customer Service Skills - ability to communicate effectively both verbally and in writing. Use of Excel, Word & Outlook, and in-house Service Management database & Financial systems