Site Support Analyst

Experteer Overview In this role you enable IT services to meet business needs by managing incidents and requests through ServiceNow, supporting end-user hardware and software, and maintaining knowledge resources. You will partner with global IT and business teams to align IT offerings with goals, drive user satisfaction, and contribute to continuous service improvements. You handle onboarding/offboarding equipment, document resolutions, and help shape service delivery with an emphasis on timely communication and customer experience. This is a globally-collaborative role at Suntory Global Spirits with a focus on impactful, everyday IT support. Pay / Benefits

• Represent IT to the business and translate business needs into IT solutions Manage incidents and service requests in ServiceNow within SLA Troubleshoot IT issues across applications and hardware (workstations, phones, tablets) Maintain asset inventory and track changes Develop and maintain knowledge base articles Escalate unresolved issues and trigger next-level support Drive user adoption and compliance, and maintain high customer service levels Setup onboarding/offboarding equipment and support global teams Collaborate with Global Service Delivery teams and contribute to training and process improvements Tasks Bachelor's degree or educational equivalent Minimum 3 years' experience in a similar role Experience supporting Microsoft Windows 11, Office 365, and related hardware in a midsize company Entra/AD, InTune experience Secure printing with Papercut Hive Mobile device management with InTune Apple Business Manager Experience in a global role is a plus ITIL certification is a plus Strong customer service and technical acumen Business Relationship Management and adaptability Key requirements
  
  Hive unresolved issues and trigger next-level support Drive user adoption and compliance, and maintain high customer service levels Setup onboarding/offboarding equipment and support global teams Collaborate with Global Service Delivery teams and contribute to training and process improvements Tasks Bachelor's degree or educational equivalent Minimum 3 years' experience in a similar role Experience supporting Microsoft Windows 11, Office 365, and related hardware in a midsize company Entra/AD, InTune experience Secure printing with Papercut Hive Mobile device management with InTune Apple Business Manager Experience in a global role is a plus ITIL certification is a plus Strong customer service and technical acumen Business Relationship Management and adaptability Key requirements