Site Services Operator (Print and Mail)

As a Document Centre Multi-Skilled Operator, you will be responsible for:

• Managing incoming and outgoing mail, courier deliveries, and accountable items
• Logging, tracking, and ensuring secure delivery of all items within agreed timeframes
• Delivering mail across site and obtaining signatures where required
• Producing print, copy, and scanning jobs to client specifications (colour and mono)
• Completing print finishing tasks such as binding and laminating
• Coordinating off-site print production with third-party suppliers
• Monitoring workloads and ensuring all tasks are completed within agreed SLAs
• Maintaining accurate records and management information
• Ordering and managing stock and consumables
• Carrying out regular checks to ensure health & safety compliance
• Liaising directly with clients to understand and meet their requirements
• Working collaboratively as part of a team to achieve service targets
• Maintaining a professional and customer-focused approach at all times
  
  Previous experience within a mailroom, print room, or similar environment
• Working knowledge of:
+ UK and international postal and courier services + Track and trace systems + Print production, scanning, and finishing methods
• Good IT skills including Microsoft Office (Outlook, Word, Excel, Teams)
• Strong organisational and time management skills
• Excellent communication and customer service skills
• Ability to work both independently and as part of a team
• Proactive and solution-focused approach
• Ability to work under pressure and meet deadlines
  
  Competitive salary and benefits package
• Opportunity to work with a leading global provider of workplace solutions
• Supportive and collaborative team environment
• Opportunities for development across print, logistics, and workplace services