Site Manager

The post-holder has overall responsibility for the smooth running of the reception, admin and waiting room. They will be responsible for leading and managing reception and admin teams to ensure they can provide an efficient reception and admin service. They will implement appropriate HR policies to do this. They will have a major impact in promoting a positive image of the practice to patients and other visitors and will need to pay particular attention to the needs of the diverse population of Brownlow Health., Line manage the reception and admin staff to ensure a professional, efficient and effective service with an emphasis on high quality customer service to our patients.

To monitor and manage the daily reception/admin duties and rotate workload as appropriate and delegate as and when required.

To ensure that there is a high emphasis on the provision of customer care throughout the team.

To co-ordinate the provision of reception and administration services and provide support for clinical and health promotion activities ensuring that all information is up to date and relevant.

To assist with the setting up, monitoring and management of both clinical and reception rotas, always ensuring adequate cover at all times.

To continually monitor/manage flow of calls coming into practice ensuring there is adequate cover on the phones at all times.

Liaise with the Deputy Operations Manager at all times and ensure they are up to date with any risks, staffing issues or workload.

Work as part of a close team of Site managers and ensure you display good communication and teamwork at all times.

Line manage clerks ensuring they have workload delegated daily and ensure there time sheets are maintained accurately and sent to HR within the desired timescale.

Brownlow is proud to be an exceptional employer, offering strong support for staff wellbeing through a dedicated wellbeing team and a wide range of benefits and incentives. These include protected study leave with a financial allowance and a comprehensive six-month mentorship and induction programme.

We are committed to equality, diversity, and inclusion, and aim for our workforce to reflect the diverse community we serve. We actively encourage applications from individuals who identify as having protected characteristics, particularly those with linguistic diversity, members of the LGBTQ+ community, people from Black, minority ethnic or minority faith backgrounds, and those who are disabled and/or neurodiverse. We recognise that structural and systemic barriers may discourage some groups from applying, and we welcome feedback on any such barriers so we can work to address them.

Extended access sessions will form part of your contracted hours. If you are successful at interview and are registered with any Brownlow practice, you will be required to change practices as a condition of employment.