Site HR Business Partner

The Site HR Business Partner provides high-quality HR business partnering support to managers and associates across the UK, with additional support for Italy, Spain and the UAE. Working as part of the UK Site HR team, this role supports initiatives that strengthen employee engagement, manager capability, culture and compliance. The role partners closely with Employee Relations, Client HR Business Partners, HR Operations, Compensation and Benefits, Learning and Development, Global Mobility, Legal and other HR stakeholders. This role reports to the Senior HR Manager, UK . What you will do HR Business Partnering and Employee Relations

• Act as the primary HR contact for designated UK client groups, including Sales and Relationship Management, Shared Services and Technology
• Provide practical, commercially balanced and legally compliant HR advice to leaders and managers
• Partner with the Employee Relations Specialist on disciplinary, grievance, performance, flexible working and long-term absence cases
• Escalate complex or high-risk issues where appropriate
• Support consistent application of HR policies and procedures
• Coordinate with HR, Legal and HR Operations teams on legislative, policy and collective bargaining changes in Italy, Spain and the UAE
• Support restructures, redundancies and organisational change across relevant EMEA locations
• Maintain clear and accessible content on the UK HR SharePoint site
Site Engagement, Culture and Manager Capability
• Promote a positive, inclusive and high-performing culture
• Drive employee engagement initiatives, including Your Voice action plans and recognition programmes
• Support site leaders in Italy, Spain and the UAE on culture and people priorities
• Coordinate local engagement events and activities
• Identify opportunities to strengthen manager capability and employee experience
Learning, Development and HR Enablement
• Partner with Learning and Development and HR teams to identify training needs
• Develop and deliver training sessions, workshops and manager briefings
• Support employee relations training on policy application, conflict resolution and case management
• Identify skills gaps and development opportunities
Data, Reporting and HR Operations
• Ensure timely and accurate HR data entry and reporting
• Produce and analyse HR metrics, including employee relations activity, absence, flexible working, exit interviews and stay interviews
• Use data and insights to identify trends and recommend actions
• Partner with HR Operations to maintain efficient and compliant HR processes
Workforce Planning and Talent Management
• Support workforce planning, succession planning and organisational capability initiatives
• Contribute to annual talent, performance and compensation processes
• Support identification and development of key talent
Stakeholder Engagement and EMEA Support
• Build strong relationships with HR stakeholders, business leaders, site managers, CSR teams and Employee Resource Groups
• Influence positive leadership behaviours and support proactive issue resolution
• Partner across the wider HR function to deliver a consistent employee experience
Global Mobility and Internal Movement
• Support internal mobility and employee transfers between sites
• Coordinate with Global Mobility teams on mobility-related queries in the UK, Italy, Spain and the UAE
• Ensure mobility processes support both business and employee needs
  
  Experience in a generalist HR Business Partner, HR Manager or similar role within a global, matrixed organisation
• Strong knowledge of UK employment law, ACAS Codes of Practice and employee relations best practice
• Ability to provide pragmatic, risk-aware and commercially balanced HR advice
• Strong stakeholder management and influencing skills
• Excellent communication skills across leaders, managers and associates
• Sound judgement, resilience, discretion and integrity
• Strong organisational skills and ability to manage multiple priorities
What would be great to have
• Experience supporting HR or employee relations matters across multiple jurisdictions, especially Italy, Spain and the UAE
• CIPD qualification, equivalent HR accreditation or significant relevant experience
  
  We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.