Single Point of Contact Care Navigator

As a Care Navigator for the Bexley Care SPC, the post holder will manage all incoming communications including electronic, telephone, letter and/or any other forms of communication. The post holder will use information systems (RIO and Liquid Logic) and make judgements regarding referrals using algorisms to establish the urgent status of potential new referrals and ensure people are seen by the most appropriate team at the right time to meet their needs. Whilst recognising the need to involve, seek advice from more experienced colleagues, the SPC navigator will work closely with the Bexley Care Triage Team. The post holder will manage day to day enquiries and requests for information and sign post to alternative support if appropriate. The post holder will work to agreed pathways and protocols to support the Bexley Care multidisciplinary teams. The post holder will contribute to the overall delivery of an end to end service for residents calling Bexley Care SPC.

We are looking for an experienced administrator to join our very busy Single Point of Contact team. Working flexibly, you will be taking and processing referrals for Health Care Adult Community Services by telephone and email. You will need to be able to identify urgent needs and respond to them accordingly. You will have excellent communication skills, listening skills and attention to detail written skills. Ideally you will also be proficient in Microsoft computer packages. Experience of RIO or Liquid Logik will be an advantage, but full training will be available to the successful candidate.

Oxleas offers a wide range of NHS healthcare services to people living in South East London and Kent and to people in prison. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,000 members of staff work in many different settings including hospitals, clinics, prisons, children's centres, schools and people's homes. We have over 125 sites in a variety of locations across the London Boroughs of Bexley, Bromley Greenwich and into Kent and manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital in Woolwich as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are one of the largest providers of prison health services providing healthcare to prisoners across Kent and South London. We are proud of the care we provide and our people. Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We're Kind
• We're Fair
• We Listen
• We Care