Single Point of Access Operator / Receptionist | Walsall Healthcare NHS Trust

Sexual Health requires an administrator to work in our Sexual Health Service covering all aspects of clerical, administration, reception and answering telephone in the single point call centre., 1.To operate and provide a complete telecommunications service using the Single Point of Access (SPA) system, act as Clinic Receptionist and undertake admin/clerical duties
2. To receive calls from the public network and deal with them in a courteous, efficient and effective manner, including systems initiated by people who are hard of hearing and/or may have other communication barriers.
3. To access and interpret information provided by the caller and take appropriate action.
4. To make appointments for the service users for the appropriate clinics.
5. To cancel/rebook patient appointments appropriately on Lilie
6. To supply condoms to clients at their request.
7. To update and record information provided by service users on a daily basis utilizing the SPA and EPR system.

This person is required to have excellent communication and administration skills and able to cope with excessive demands and work in a busy clinical environment proving all necessary clerical support to the team.

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.