Single Point of Access Administrator

The Community Nursing Single Point of Access is a contact centre for Community Nursing Services within NHFT including District Nursing, Urgent Response Care, Specialist Nursing and Specialist Palliative Care. The post holder will be working in an integrated skill mix team of administrative staff and will work closely with the Community Nursing teams.This is an important,customer focusedrole involving acting as an interface with patients and their families as well as healthcare professionals and external stakeholders who wish to refer to NHFT Community Nursing Services.This is completed by using SystemOne and referral pathways to record patient's demographics and basic clinical information, as provided by the referrer, you will ensure patients are directed to the mostappropriate healthcareprofessional or end disposition.Referral routes include telephony,emailand electronic health systems such as System One. The post holder will be part of the single point of contact for service users and
will be required to promptly answer telephone calls, resolve routine and non-routinequeriesand provide a high level of customer service, which will include signposting to relevant servicesprioritisingurgent assessment when required. Handle all incoming calls to the SPOA, receive, record and relay confidential and sensitive information ensuring all information isaccurateand compliant with Information Governance.

Main duties of the job

The post holder will be working in an integrated skill mix team of administrative staff and will work closely with the Community Nursing teams.This is an important,customer focusedrole involving acting as an interface with patients and their families as well as healthcare professionals and external stakeholders who wish to refer to NHFT Community Nursing Services.This is completed by using SystemOne and referral pathways to record patient's demographics and basic clinical information, as provided by the referrer, you will ensure patients are directed to the mostappropriate healthcareprofessional or end disposition.Referral routes include telephony,emailand electronic health systems such as System One.

This role workscollaboratively with colleagues across the service to ensure an excellent level of service is provided to patients.

The post holder will be part of the single point of contact for service users and will be required to promptly answer telephone calls, resolve routine and non-routinequeriesand provide a high level of customer service, which will include signposting to relevant servicesprioritisingurgent assessment when required.

Handle all incoming calls to the SPOA, receive, record and relay confidential and sensitive information ensuring all information isaccurateand compliant with Information Governance.

NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county - as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.

NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our 'outstanding' rating by encouraging opportunity, innovation, development and growth across our workforce.

At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer.

We aim to support financial wellbeing and create an environment where are people feel valued and able to thrive.