Single Point of Access Administrator

This is an exciting opportunity for a highly organised and motivated individual to play a key role within the Single Point of Access (SPA) at Gatton Place. As part of a dynamic multi-disciplinary team, you will provide vital administrative support that underpins the delivery of safe, responsive, and high-quality care.

You will be at the heart of the service, ensuring referrals and enquiries are managed efficiently and accurately. This includes processing and coordinating referrals, supporting triage pathways, and working closely with clinicians and call handlers on the SABP Crisis Line to ensure smooth communication and timely responses.

Your role will be essential in helping people access the right care, at the right time, first time. You will act as a central point of coordination, helping to ensure no one is left without appropriate support, in line with our 'no wrong door' approach.

This is a fast-paced and rewarding role where your attention to detail, teamwork, and ability to prioritise will make a real and meaningful difference to patient experience and outcomes, contributing to a service that is accessible, efficient, and person-centred.

Main duties of the job

Receive and process referrals to the relevant clinician and system(s)

Process discharge paperwork and update system(s) accordingly

Type all letters dictated or provided by the team

Book appointments on the patient record system

Take minutes at team meetings and transcribe accurately

Answer telephone calls and relay any messages in a timely manner

General administrative tasks such as typing, copying, scanning, printing, laminating etc

Provide support to team members in setting up rooms for meetings

Check and book rooms for other team members upon request

Scanning documents for uploading to patient record system

Receive and respond to e-mails in an appropriate manner, forwarding where necessary

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.