Showroom Operations Lead

Supported by the Showroom Assistant, the Showroom Lead will support the sales team during all key sell-ins with showroom set up, event launches, pack down and general front of house duties supported by the Showroom Assistant. The Showroom Lead will fully own the day-to-day showroom management, including budget tracking, appointment management, stock take, sample tracking and general Holford Yard maintenance. This is a fantastic opportunity to be part of a dynamic and passionate team and contribute to the ongoing success of this much-loved British heritage and lifestyle brand. Showroom Lead Responsibilities Front of House & Customer Experience:

• Deliver a premium front-of-house experience, always maintaining exceptional presentation standards.
• Support the Sales team during appointments, including hosting clients and organising refreshments and organised lunches with key partners.
Sales & Showroom Activation:
• Lead the coordination of all seasonal showroom set up and launch deadlines.
• Seasonal in showroom VM support including preparing and maintain displays and samples (steaming, tagging, organisation) in line with brand guidelines, with support of Showroom Intern.
Showroom Operations & Facilities:
• Manage the showroom calendar, coordinating all appointments and meetings for Holford Yard.
• Communicate appointment and meetings to UK GM clearly and regularly.
• Working on reception acting as first point of contact for visitors, guaranteeing a seamless and professional experience.
• Oversee all deliveries, collections and general stock movement within the showroom.
• Coordinate any contractors and third-party suppliers for maintenance, repairs and general facilities management for the showroom.
• Ensure compliance with health & safety regulations, including communication of fire safety and evacuation procedures managing the security of the site whilst in use.
Back of House & Administration:
• Maintain showroom suppliers, including stationery and operational materials.
• Provide administrative support, including phone handling and general enquiries.
• Ensure clear processes are followed and communicated across the showroom team.
Sample & Inventory Management:
• Own sample coordination and tracking, managing accurate logging of all incoming and outgoing items ensuring sales teams are fully aware of up-to-date procedures.
• Manage stockrooms, always maintaining organisation and accessibility.
Budget & Cost Management:
• Track and manage showroom-related expenses in line with allocated budgets.
• Monitors spend across operations, events and supplies, ensuring cost efficiency.
• Support to UK GM with travel and expenses.
Event & Seasonal Launch Support:
• Support the planning and execution of seasonal launches and in showroom events.
• Work closely with the Marketing Operations Manager to ensure smooth delivery of all showroom activities., PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"
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• Showroom, wholesale or retail operations experience.
• Experience of similar organisations, ideally with a clothing lifestyle brand.
• Ability to multitask in fast-paced environments.
• Confident communication and client-facing skills.
• Demonstrates high standards of organisation, planning and attention to detail.
• Comfortable with teamwork or working independently.
• Self-motivated and able to demonstrate a flexible approach and attitude to workload and working hours.
• Confident using Outlook, Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Interested and knowledgeable in fashion and shows an affinity towards premium brands.
• Experience working within a similar role is a plus
  
  About: The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. These first weather resistant items quickly established Barbour's reputation for innovation and quality. Today, Barbour remains a fifth generation family business. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. Barbour International, the collection for men and women inspired by Barbour's motorcycle heritage established in 1936, is now a separate standalone brand with its own identity.
  
  Discretionary Company bonus scheme
• Staff Discount
• Sample Sale
• Healthcare cash plan
• 25 days holiday as standard increasing with length of service plus bank holidays
• Flexible Working
• Wellbeing Support
• Access to training and development activities to support your career development
• Refer a friend bonus scheme
• Reward & Recognition Program
• Length of Service Rewards