Shopmobility Assistant

Gloucester City Council is looking for a friendly, reliable and customer-focused Shopmobility Assistant to join our team and help deliver an important service to residents and visitors in Gloucester city centre. The Shopmobility service provides mobility support to customers, helping people to access and enjoy the city centre independently. You will play an important role in ensuring that customers receive a welcoming, professional and safe service. This is a part-time role working 7.5 hours every Saturday. There will also be opportunities to work additional shifts, including to cover annual leave, sickness absence and other service requirements. Flexibility to undertake additional hours will therefore be advantageous. The role involves substantial weekend working and the successful candidate will be expected to work flexibly in accordance with the needs of the service. If you are passionate about providing excellent customer service, enjoy helping people and want to make a positive contribution to Gloucester city centre, we would love to hear from you. What you'll be doing You will:

• Provide a high standard of customer service, creating a welcoming and comfortable environment for all customers.
• Take bookings and assess, train and assist customers in the safe operation of mobility scooters and other equipment.
• Ensure mobility equipment is maintained in a satisfactory and safe condition and take appropriate action in the event of a breakdown.
• Open and close the Shopmobility premises and assist with building security.
• Assist with the day-to-day running of the service, including handling donations and saleable goods where required.
• Identify customers who may require additional support and appropriately signpost vulnerable customers to other services.
• Work positively with colleagues, managers and internal and external stakeholders.
• Help identify opportunities to improve the service and ensure customers receive the best possible experience.
• Work flexibly and positively, demonstrating a 'can-do' attitude and taking responsibility for getting things done.
• Undertake other reasonable duties consistent with the level of the role.
  
  We are looking for someone who is:
• Friendly, approachable and committed to providing excellent customer service.
• Confident communicating with a wide range of people.
• Able to remain calm and effective when working under pressure.
• Able to work independently while also being an effective member of a team.
• Numerate and comfortable dealing with bookings, transactions and other routine administrative tasks.
• Interested in learning about mobility equipment and developing their product knowledge.
• Aware of the importance of health and safety.
• Flexible and willing to work additional hours when required, including covering sickness and annual leave.
• Previous experience of working within a mobility, access or customer service environment would be advantageous, as would technical knowledge of mobility scooters. However, we are particularly interested in candidates who demonstrate the right attitude, commitment and willingness to learn., It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
  
  This is an excellent opportunity to join Gloucester City Council in a role where you can make a direct and positive difference to people's experience of Gloucester city centre.
You will be part of a team committed to making residents' lives better, working collaboratively and delivering a high-quality service to the community. The role offers a guaranteed 7.5 hours every Saturday, together with the potential to earn additional hours through cover shifts for annual leave, sickness and other operational requirements.

Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.