Shop Supervisor

As Shop Supervisor you will ensure the effective day to day running of our Lighthouse shops. Maximising profit through a high standard of customer service and providing effective support of volunteers in accordance with Valley CiDS standards and policies.

Key Roles & Responsibilities

People Management

Seek to promote a positive team culture throughout the shop environment, fostering a spirit of unity and belonging, whilst supporting and encouraging the skill sets of individual team members.
Ensuring volunteers are fully equipped with the knowledge and understanding of shop operations in order to perform their roles effectively.
Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public.
To take responsibility for the overall running of the shop and volunteers on designated working days.

Sales and Profit

Work with the shop manager and assistant shop manager to achieve agreed sales targets to maximise profit through effective stock management and cost control measures.
Support your shop manager, assistant shop manager and Retail Area Managers by showing initiative in monitoring retail competitors, exploring trends and implementing promotional campaigns to help with continuous commercial development.

Stock Management

Assist and support the shop manager in stock management within the shop, ensuring stock is sourced, sorted, processed and merchandised in an effective and timely manner.
Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable.
Identify high value items for eBay and any additional ways of recognising alternative revenue streams.
Maintain the highest standards of display and visual merchandising throughout the shop including attractive window displays.
Ensure high levels of cleanliness are consistently maintained.

Previous experience in a retail/customer centric environment including the use of EPOS systems.
Previous experience of communicating with a diverse customer base
Ability to motivate, inspire and work as a team.
Good standard of numeracy
Good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness.
The ability to recognise stock potential to generate income and the importance of attractive presentation.
Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks.
Flexible and positive attitude - Expectation to cover the shop manager and other team member's holidays & sickness.
Ability to use Microsoft office packages.

Desirable Criteria

Experience of working with volunteers
Experience within Charity Shops

Enhanced Annual Leave
Company Sick Pay Scheme
20% discount in all Lighthouse Charity Shops
Company Pension
Employee Assistance Programme
Access to exclusive shopping and lifestyle discounts
Christmas Saver Scheme
Company Events