Shop Manager

St Helena Hospice is seeking a Shop Manager to work at our new Manningtree store. The role is for 37.5 hours per week working on a rota basis that will include weekends.

The new store will be a retail shop, donation centre and a cafe.

Main Duties

To lead a welcoming, safe and commercially successful St Helena shop and cafe that maximise sustainable income, provide an excellent customer and donor experience, develop an engaged team of staff and volunteers, strengthen St Helena's profile within Manningtree, and support the effective receipt, processing, storage and movement of donated stock. Develop a programme of sustainability/upcycling workshops.The postholder will oversee the day-to-day cafe operation and complete the role-specific training required to do so safely and confidently.

Lead the day-to-day operation of the Manningtree shop and cafe, delivering agreed income, contribution, Gift Aid and other performance objectives.

Create an excellent customer, donor and cafe experience through service, shop and cafe presentation, stock availability, food and drink quality, workshops and local relevance.