Shop Manager

At Birmingham Hospice, our charity shops are more than just retail spaces-they are welcoming community hubs that help fund compassionate care for local people and their families. This fixed-term maternity cover role is a fantastic opportunity for an experienced retail leader to make an immediate impact, bring fresh energy to our brand new Halesowen shop, and play a meaningful part in supporting our vital hospice services. What you'll Be Doing:

• Inspire and lead a dedicated team of staff and volunteers.
• Drive shop performance through smart rota planning and team development.
• Create an inviting and well-organised shopping experience with high-quality stock presentation.
• Champion donations and ensure all items are sorted, sized, and priced for sale.
• Maintain a clean, safe, and welcoming environment for customers and team members.
  
  Proven retail experience-charity sector experience is a bonus!
• A passion for exceptional customer service and community engagement.
• Strong communication and organisational skills.
• Confidence working with sales targets and performance metrics.
  
  Be part of a supportive, inclusive values-driven, charity retail team where your ideas are valued
• Enjoy a generous benefit package
• Make a real difference in people's lives
• Make a meaningful impact in your local community every single day., Karen Toon swapped the heat of a school kitchen for the friendly surroundings of our new Balsall Common shop when she started as an assistant manager and is loving the opportunity to meet and help customers.
She had previously worked in an office before spending 12 years in a school kitchen but wanted a fresh challenge once her children had got older. "My children are getting older so don't need me around as much and I saw the advert for the role and thought 'I'm really interested in that'. I learned more about the hospice and decided to apply, and I am so glad to be here," said Karen. She's relishing the chance to meet customers and work with volunteers. Karen added: "I realised I enjoyed meeting and speaking with people. When you are working in a kitchen you are cut off from everyone, apart from your own team. I enjoy meeting and chatting with people, and it cheers me up every day." The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim. We value each person as an individual - whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.