Shop Manager

Shop Manager 1.1 YOUR ROLE IN THE TEAM? As the Shop Manager you set the tone for the shop, creating entertaining environment which our customers love to be in, whilst leading your team to reach store targets, as well as provide full operational support and direction to them. You will ensure that the experience for every Paddy Power customer is best in class. Your passion for technology will help you and your team to promote our online and retail products and services. We believe results don't just come from targets, but also team progression. At Paddy Power, we want Managers who take pride in developing their team and show the desire to train them for the next level of their career. Our business is people, so it's up to you as a manager to ensure you give the team the tools to succeed! How you'll do it? We want people who will stay customer orientated by building strong and positive relationships; crafting an enjoyable environment which punters love and repeatedly come back to. This will include mentoring and guiding your team to be able to deliver excellent customer service both face to face and over the phone. Other duties will include:

• Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights
• Set the example by offering strong mentorship and constructive feedback to drive your team toward achieving high standards collaboratively
• Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be done better, quicker and easier
• Play by the rules by making sure the shop adheres to Social Responsibility commitments and all shop operational procedures, including cash management procedures
• Lead by example and empower your team to uphold and maintain shop presentation standards.
  
  Customer First, always | Change the Game | Win Together | Free to Be Me
• We're proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
• We're working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
• If you require any reasonable adjustments to make this role work for you let us know, and we'll see how we can accommodate them.