Are you an experienced retail manager who thrives on delivering great customer service? Do you enjoy leading a diverse team, overcoming challenges, and making a real difference? If so, we'd love to hear from you! Here at Rainbows Children's Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we're here to brighten short lives and support families, wherever they are. Our retail shops are essential to funding this care. With government funding covering only seven weeks of our annual costs, our shops and supporters help keep Rainbows going for the other 45 weeks of the year. We are looking for a committed and capable Shop Manager to lead our Blaby store. This is a great opportunity for someone with retail experience who enjoys working with people and making a meaningful contribution to the local community. Location: Blaby, Leicestershire (with travel to the Hospice in Loughborough for Corporate Induction and meetings as well as other shops across the East Midlands) Hours: 30 hours, working 4 out of 7 days (including occasional bank holidays) About the role Some of the key responsibilities include (but not limited to):

• Manage the day-to-day operations of the shop
• Lead and inspire your team of staff and volunteers to meet income and profit targets
• Maintain high standards of customer service, stock presentation, and shop layout
• Work with our eBay Manager to maximise the value of donations through online channels (e.g., eBay, Depop)
• Promote and manage our Gift Aid scheme with eligible donors
• Attend induction, meetings, and training sessions at our Loughborough hospice and other locations as required
• Further responsibilities in the role can be found by downloading the Job Description., For further information about this role and the responsibilities please contact Ben Wright (Retail Area Manager) on
To apply for the role please click 'apply now' to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at This role is subject to a basic DBS (Disclosure and barring Service Check) and pre-employment checks. Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment. We are an inclusive organisation, from our trustees and team members to our children and young people. We treat all job applicants equally regardless of class, age, disability, gender identify or gender expression, race, ethnicity, religion or belief, sexual orientation or any other equality characteristic. We particularly encourage applications from individuals who are underrepresented in the Health and Social care sector.


• Experience managing a retail shop or department
• Excellent customer service and communication skills
• Strong leadership and team-building abilities
• Confidence in recruiting, training, and motivating volunteers
• Ability to manage budgets and work toward financial targets
• A flexible and positive approach to working in a dynamic retail environment
• Further requirements can be found by downloading the Person Specification.
  
  Eligibility to join blue light card discount scheme and Company Shop.
• Healthcare Cashback plan.
• Life Assurance.
• 27 days holiday pro rata
• Plus bank holiday allowance but expectation to work bank holidays in this role.
• Contributory pension scheme or Salary Sacrifice Pension Scheme
• Free access to an employee assistance programme
• Wellbeing support and access to Mental Health First Aiders
• Unofficial benefits: Fun events, All staff away days, Guest visitors