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Shop Maintenance Resource Planner

Greggs Plc, Newcastle upon Tyne

Shop Maintenance Resource Planner

Salary not available. View on company website.

Greggs Plc, Newcastle upon Tyne

  • Full time
  • Permanent
  • Onsite working

Posted 2 days ago, 23 Aug | Get your application in today.

Closing date: Closing date not specified

Job ref: 3735b0b286cd478e88687980b5196558

Location ref: Newcastle upon Tyne

Full Job Description

  • Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another, This is a full-time role (35 hours per week) working 5 out of 7 days with rotating shifts between the hours of 6.30am and 6.30pm including bank holidays and approximately 1 in 4 weekends.
  • We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
  • The base location for this role is Innovate House, Newcastle upon Tyne, NE12 8EW
    • What you'll do As a Shop Maintenance Resource Planner you'll:
  • Use our mobile workforce management system, Aeromark, to plan Engineer's workloads effectively for both reactive and planned maintenance activities
  • Ensure that all calls are planned, logged and processed in line with agreed service level agreements
  • Ensure that jobs are escalated in line with agreed procedures
  • Liaise with 3rd party contractors, Engineers and in house customers
  • Forward and chase jobs to contractors through to completion
  • Liaise with our retail teams to ensure they receive a great service in line with our agreed service level agreements
  • Place orders through SAP ordering system
  • Raise and receipt purchase orders in line with current accounts system
  • Carry out essential admin tasks in line with business needs

    You will fit right into this role if you can demonstrate:
  • Excellent organisational skills
  • Good interpersonal skills
  • Excellent Customer Service Skills
  • Good written and verbal communication skills
  • Computer literate to an intermediate level
  • You are results driven
  • Previous experience in a similar role (desirable)
  • Previous experience of team working
  • A professional telephone manner with the ability to communicate at all levels
  • Flexibility to changeable shift patterns
  • A willingness to learn and develop within a great team!

    21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
  • Colleague discount, up to 50% off our own-produced products
  • Paid breaks
  • Free hot drinks while on a shift break
  • Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
  • Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
  • Career progression and learning and development
  • Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
  • Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers

Direct job link

https://www.jobs24.co.uk/job/shop-maintenance-resource-planner-127247909
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