Shift Manager (Afternoon Shift)

Working hours: Monday to Friday 13:30 to 22:00 (plus ability to conduct weekend over time or cover other shifts where required)

Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

As a Shift Manager, you will lead the PM shift, ensuring safe, efficient, and high-performing operations. You will coach and develop supervisors while managing a team of 60+ colleagues to drive productivity, maintain high standards, and deliver excellent service., · Manage costs and ensure that they are controlled as efficiently as possible whilst also delivering the highest levels of accuracy and customer/patients' service

· Effectively plan and execute labour requirements in conjunction with forecasted volumes, utilising agency staff when required

· Drive continuous improvement within the facility

· Provide training, development and performance reviews of your team and support them with appropriate feedback when required

· Engage your team of people by delivering daily team briefings and debriefings to ensure the performance and welfare of the team is as high as possible

· Monitor and report of KPI's, SLA's and performance metrics

· Report all near misses, accidents, and incidents in compliance of HSE and company policies

· Adhere to all legal, ethical, professional and company requirements

· Working within a high-volume environment

· Working with key teams across the business (customer service, purchasing, clinical & pharmacists)

· Experienced in managing large teams (50-60+) in distribution, e-commerce, or high-volume operations

· Hands-on, visible, and actively involved on the shop floor

· Strong focus on health, safety, and compliance (HSE)

· Process-driven with experience in automation and continuous improvement

· Results-oriented with the ability to meet KPIs and operational targets

· Self-starter with excellent prioritisation and problem-solving skills

· Committed to developing, coaching, and engaging supervisors and team members

· Flexible and adaptable, able to cover weekend or alternative shifts when required

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

We believe great people deserve great support. That's why we offer a benefits package designed to look after your health, finances, career and life outside work.

Financial security & rewards

· Competitive contributory pension

· Occupational sick pay

· Long-service awards and refer-a-friend bonuses

· Professional registration fees covered (GPhC, NMC, CIPD and more)

· Cycle to Work and Green Car schemes (subject to eligibility)

Family-friendly

· Enhanced maternity and paternity pay

Health & wellbeing

· Private healthcare insurance at discounted rates (Aviva)

· Employee Assistance Programme and in-house mental health support

· Access to discounted gym memberships via Blue Light Card and benefits schemes

· Regular health and wellbeing initiatives

Career growth

· Strong commitment to CPD, training and professional development

Time off & flexibility

· 25 days' annual leave, increasing with service

· Buy and sell holiday scheme

Everyday perks & exclusive discounts

· Blue Light Card and employee discount platform

· Exclusive discounts at The Springs, Leeds

· 25% off health & beauty purchases