Shared Lives Administrative Officer

Join our friendly team as a Shared Lives Administrative Officer and help make a real difference to people's lives every day. This is an exciting opportunity to join a supportive and passionate team delivering a life-changing service across Hampshire. As the first point of contact for carers, professionals and members of the public, you'll play a key role in the success of the service, providing high-quality administrative support while contributing to service development, stakeholder engagement and data analysis. Working as part of our small, close-knit team, no two days will be the same. You'll support our growing network of carers, help drive service improvements and play an important part in shaping the future of Shared Lives. Alongside a variety of vital administrative responsibilities, you'll ensure the smooth and efficient running of the service while helping us achieve the best outcomes for the people we support. What you'll do:

• Act as the first point of contact for carers, professionals and members of the public, providing a responsive and professional service.
• Produce and analyse performance data, reports and statistics to support service improvement and decision-making.
• Provide advice and guidance on policies, processes and digital systems, supporting carers and colleagues to work effectively.
• Monitor and improve administrative processes, helping to ensure an efficient, compliant and high-quality service., Make a difference: Join a growing service supporting carers, service users and colleagues. Through improving systems, analysing data and managing enquiries, you'll play a key role in the continued success of Shared Lives across Hampshire.
  
  Strong administrative and organisational skills, with the ability to manage a varied workload.
• Confidence in analysing data and producing accurate reports and performance information.
• Excellent communication and relationship-building skills, with a customer-focused approach.
• Strong IT skills, including experience using Microsoft Office and digital systems.
• Ability to work independently, use initiative and identify solutions to problems.
• Understanding of confidentiality, GDPR and safeguarding responsibilities.
  
  Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.