Services Manager

As a Senior Services Manager, you will play a key role in working closely with the Area Manager to drive service excellence and performance. You will ensure that we are responsive to those we support in a caring and safe environment, whilst ensuring we are meeting legislative obligations and compliance standards.,

• Managing Service Delivery & Quality: To ensure the day to day service provision fully complies with the Eden philosophy, values, policies and procedures whilst also fully complying with local and national legislation, regulations and research. Ensuring services meet the requirements of CQC registration.
• Service Development: Continually seek out new opportunities for growth and development of the services whilst protecting and safeguarding the Company's values and culture.
• People Management & Leadership: Provide clear management and support to the local team in order to ensure the highest quality of service is delivered.
• Collaborative Working: Lead the team in promoting an environment of collaborative working with other departments and agencies, both across the Company and within the wider Multi-Disciplinary Team.
• Professional Development: Aspire to continually develop as a professional, ensuring skills are updated, keeping abreast of new ideas and sector changes and lead the Company within your area of expertise.
• Leading Services: Leading those you manage through supervision, appraisals, training and continuous development. Holding those you manage accountable by understanding the expectations of all roles within the service, ensuring the support and resources are provided.
• Delivering Positive Outcomes: Assessing and managing the risks associated with developing services whilst promoting growth. Supporting colleagues in monitoring and managing KPI data e.g. employee retention, sickness absence levels and void fill.
  
  Ideally you will have previous experience in a Supported Living or Residential service
• Familiar with CQC standards
• Ability to work effectively in a fast paced, demanding role
• A strong leader who can lead by example
• A level 3 Health and Social Care qualification or relevant career experience
• Experience of line management and leading teams in our sector
• Caring and compassionate, having a genuine passion for wanting to help our service users lead a full and active life to enable them to achieve as much independence as possible
• Ability to remain positive when there are challenging days - you have the chance to positively influence how someone feels and that is no small thing
  
  We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.
Every role within Eden Futures is rooted in safeguarding and a commitment to the people we support. At the heart of this role is the responsibility to ensure service users are safe, respected, and protected from harm, while being supported to live meaningful, fulfilled lives in line with their wishes and choices. Safeguarding is our proactive, everyday practice. You will be expected to remain vigilant, professionally curious, and responsive, always acting in the best interests of the individuals we support. Alongside this, you will live our company values, recognising that how we work is just as important as what we do., At Eden Futures, we're more than a supported living provider - we're a true people's organisation. In 2025, we were honoured with Investors in People Platinum status, and that achievement reflects our deep commitment to culture, collaboration, and giving our staff a real career in care. Hear from our staff and Expert Partners about why they love working for Eden Futures: https://edenfutures.org/our-people, Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives. Our purpose is our people, our culture is Platinum! Eden Futures has been awarded Platinum accreditation by Investors in People - the highest level of recognition an organisation can achieve. To become a Platinum organisation, Investors in People look for more than just performance - they look for purpose, trust, continuous improvement, and a genuine commitment to wellbeing. They look for companies where:
• Leadership is people-centric and values-driven
• Learning and development are embedded in everyday work
• Engagement is measured, acted on, and constantly improved
• Values are not just written - they're lived
• Innovation, inclusion, and giving back are part of the culture
At Eden Futures, we often say we're a true people's organisation, and this award shows that we truly live up to it. Our people are the heart of our company. This accreditation reflects how we lead, how we support one another, and how we've built a culture where every voice matters. Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We are an inclusive employer and make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care. At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974.