ServiceNow Technical Consultant / Team Lead

Reference: 4159Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Internal Technology Team!This is an exciting opportunity to take ownership of a growing ServiceNow capability, balancing hands-on technical work with leadership responsibilities. You'll have the chance to influence platform strategy, work on complex business challenges and help develop the next generation of ServiceNow talent within the team. If you're passionate about ServiceNow, enjoy solving business problems through technology, and are ready to take the next step in your leadership journey, we'd love to hear from you.Success. The Softcat Way. At the heart of our operations are our core values: Passion, Intelligence, Fun, Responsible and Community. These values are the pillars that Softcat and guide our every action. As our use of the ServiceNow platform continues to grow, we're
looking for a ServiceNow Technical Consultant to help shape the future of our digital workflows and service management capabilities. This is an opportunity to combine hands-on technical expertise with team leadership. You'll play a key role in designing and delivering solutions across the ServiceNow platform whilst leading a small team of talented ServiceNow specialists. You'll work closely with Product Owners, Architects, Business Analysts and stakeholders across the business, helping to drive innovation, automation and continuous improvement through ServiceNow.As Service Now Technical Consultant (team lead), you'll be responsible for: Designing and delivering scalable solutions across the ServiceNow platform.Leading technical workshops and requirement gathering sessions with business stakeholders Configuring and developing solutions across ITSM, ITOM, CSM, Service Catalogue, CMDB and Flow Designer.Designing and maintaining integrations with enterprise applications and third-party
platforms.Managing and mentoring a small team of ServiceNow Developers and AdministratorsSupporting the professional development and growth of team members through coaching and regular one-to-onesBuilding strong relationships with stakeholders across the business.We'd love you to have:Strong hands-on experience with the ServiceNow platform.Experience delivering ServiceNow solutions within a complex enterprise environment.Strong knowledge of: JavaScript, Client Scripts, Business Rules, UI Policies, Flow Designer, Service Portal / Workspaces, REST and SOAP integrationsExperience with CMDB, Discovery and Service Mapping.ServiceNow Certified System Administrator (CSA)We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you!Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Hybrid working - 2 days in the office and 3 days working from home

Working flexible hours - flexing the times you start and finish during the day

Flexibility around school pick up and drop offs Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.