ServiceNow Architect

Job Description The ServiceNow Architect is accountable for the design, structure, and long-term health of the platform. This role ensures solutions are scalable, aligned to business outcomes, and built correctly from the start to avoid rework and technical debt. Key Responsibilities

• Own the end-to-end architecture of the ServiceNow platform
• Define and enforce design standards, patterns, and governance
• Ensure platform health, performance, and upgrade readiness
• Act as the technical lead on client demand and internal initiatives
• Design and oversee integrations (Azure, AWS, third-party systems)
• Guide the adoption of AI and automation capabilities within ServiceNow
• Translate business requirements into structured, deliverable solutions
• Balance short-term delivery (MVP) with long-term platform strategy
• Provide technical leadership to developers and future team members
Required Experience
• Strong ServiceNow architecture experience across multiple modules
• Proven delivery of scalable, enterprise-level ServiceNow solutions
• Deep understanding of CSDM, CMDB, and platform data structures
• Experience designing and delivering integrations (REST APIs, cloud platforms)
• Experience managing platform upgrades, performance, and technical debt
• Practical experience applying AI capabilities within ServiceNow
• Ability to operate as the senior technical authority in a small team
• Data foundations - mandatory
• Certified technical architect - desirable
Key Attributes
• Focused on long-term platform sustainability, not quick fixes
• Pragmatic and outcome-driven
• Comfortable making decisions with limited structure
• Able to challenge poor design and enforce standards
• Strong communicator across technical and business stakeholders
• Sets the technical direction from day one
• Prevents poor design rather than fixing it later
• Builds a platform that can scale without constant rework
Benefits
• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services
• Access to our Employee Resource Groups, which represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another
Inclusive Recruitment Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme, meaning we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme.


• Strong ServiceNow architecture experience across multiple modules
• Proven delivery of scalable, enterprise-level ServiceNow solutions
• Deep understanding of CSDM, CMDB, and platform data structures
• Experience designing and delivering integrations (REST APIs, cloud platforms)
• Experience managing platform upgrades, performance, and technical debt
• Practical experience applying AI capabilities within ServiceNow
• Ability to operate as the senior technical authority in a small team
• Data foundations - mandatory
• Certified technical architect - desirable, Focused on long-term platform sustainability, not quick fixes
• Pragmatic and outcome-driven
• Comfortable making decisions with limited structure
• Able to challenge poor design and enforce standards
• Strong communicator across technical and business stakeholders
• Sets the technical direction from day one
• Prevents poor design rather than fixing it later
• Builds a platform that can scale without constant rework
  
  Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services
• Access to our Employee Resource Groups, which represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another