Service Transition & Quality Manager
David Lloyd Leisure, Hatfield, Hertfordshire
Service Transition & Quality Manager
Salary not available. View on company website.
David Lloyd Leisure, Hatfield, Hertfordshire
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 6 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 9381390e7cac45039c28766637467828
Location ref: Hatfield, Hertfordshire
Full Job Description
Our team members are the ambassadors of our business and we are on the look out for a passionate Service Transition and Quality Manager to join our team! This role oversees the successful introduction and continuous improvement of our IT services across our clubs and central teams. You'll act as the gatekeeper for service transitions, ensuring new technologies are fully tested, supported, and delivered to a high standard while working closely with Operations, Member Experience, and IT stakeholders. You'll support service reviews, supplier performance, training and ongoing optimisation of IT systems to deliver a seamless experience for both members and colleagues.
- Strong IT Service background with a good understanding of ITIL frameworks and technical environments
- Excellent stakeholder management and communication
- Strong analytical, organisational and problem solving skills
- Proactive, self-motivated and collaborative approach with a strong sense of ownership Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!
- Free Club Membership for you and your family!
- 50% Discount on food and drinks.
- Discounts on Swimming, Tennis Lessons, and Personal Training.
- Opportunities for Career Advancement through internal training and development.
- Wagestream App: Get paid on demand!
- Access to our Benefits Suite.