Service Transition Coordinator

Joining our team offers an exciting opportunity to work with individuals who share a passion for delivering user-centred services. Your role will involve providing day-to-day operational support to ensure a smooth transition of new or modified digital, data, and technology services into or out of operational service support. Our main priority is to minimise disruptions and negative impacts on our customers, internal users, and digital, data, and technology services. As part of your responsibilities, you will be responsible for coordinating and managing technical changes and releases that occur as part of our daily business operations. This includes changes originating from programs and projects. To maintain the integrity of our live systems, services, and configuration management database, you will conduct adequate risk assessments and scheduling through the implementation of change and release management processes and procedures. What we are about We are thrilled to be adopting a more efficient and flexible delivery approach as we progress towards a leaner, more agile system. Our focus on the user is central to our mission of designing products and services that effectively address real-world issues. We are working collaboratively across multiple disciplines to co-create, design, and implement services that positively impact the lives of Birmingham citizens. What you will do

• Advise and guide programmes and projects on governance and control in the transition of new or modified services into operational service support, ensuring a timely and reliable transition.
• Assist the Service Transition Lead with process management and administrative duties, maintaining the integrity of the configuration management database (CMDB) and providing accurate and timely reporting to the Service Management team.
• Apply the service transition governance framework to ensure the provision of high-quality products and services that meet business needs and are delivered to agreed service level agreements (SLAs), objectives and key performance indicators (KPIs).
• Contribute to the planning of integrated and sequenced service transition deliveries to ensure business objectives are met while considering change impact and people readiness.
• Support product and service transitions, including issue escalation and resolution, risk management, and dependency management.
• Attend and facilitate service transition meetings, highlighting risks and issues related to new/changed services and ensuring the programme/project takes responsibility and produces mitigation plans.
• Ensure service acceptance and operational readiness criteria are documented and up-to-date and collate criteria from impacted stakeholders.
• Collaborate with service managers to drive effective service delivery.
• Monitor service transactions and ensure they meet business needs and contractual obligations.
• Work with third-party providers and service delivery partners to resolve residual risks.
• Attend service review meetings with suppliers and providers to ensure deployed releases meet business needs and analyse results.
• Promote and uphold the organization's support and security policies and enforce procedures and processes.
  
  Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.
There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.


• Training and development opportunities to help you progress and be the best you can be
• An inclusive workplace committed to reflecting the public we serve
• A benefit package designed to promote a great work life balance
• Exposure to all digital and technology teams and services areas across the council
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application., In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.