Service Team Manager

Leading, coaching and developing a team of Service Technicians to drive performance, engagement and customer satisfaction.
Managing and strengthening customer relationships within your regional area, ensuring a consistently high standard of service is delivered.
Supporting field operations by undertaking technician duties when required, providing hands-on assistance during periods of peak demand or operational need.
Monitoring team performance, workload planning and resource allocation to ensure service targets and customer expectations are met.
Promoting a culture of safety, continuous improvement and technical excellence across the team.
Working collaboratively with internal departments to resolve customer issues and support business objectives.
We are looking for someone who has knowledge of service operations and providing excellent customer service.

Strong leadership, coaching and team development skills.
Excellent communication and relationship-building abilities.
Effective self-management and personal accountability.
Strong organisational and time management skills.
Technical understanding of service operations and customer support environments.
Our Offer

Toyota Material Handling is the world's leading manufacturer of material handling equipment, providing innovative solutions and expert support across the UK.
Our people are at the heart of our success. We foster a culture of continuous improvement, encouraging employees to develop their skills, share ideas and make a real impact. We are committed to creating a safe, inclusive and supportive environment where everyone feels valued and empowered to reach their full potential.
Toyota Material Handling UK is proud to be an equal opportunities employer.
We carefully review every application we receive. Due to the high volume of applications, only candidates selected for interview will be contacted.

Competitive salary and commission scheme
Attractive company pension with a generous employer contribution
Company vehicle and fuel card
Company sick pay
Voluntary critical illness cover
Free eye tests and annual flu vaccinations
24/7 Employee Assistance Programme
Employee benefits platform with discounts and savingsYou'll receive industry-leading training and ongoing support to help you succeed, along with excellent opportunities for career progression within Toyota Material Handling.