Service Team Leader

As a Checkout Team Leader, you're the driving force behind the front end of our store operations. You'll bring a proactive approach, keeping things running smoothly across checkouts, customer service, kiosks, and car parks. In this role, you'll be on hand to:

• Be visible on the shop floor: Stay out front with your team, using headsets to jump in quickly, support colleagues, and keep queues moving so customers can get on with their day.
• Lead a friendly, helpful team: Build an encouraging team culture where colleagues feel trusted, listened to, and recognised for a job well done.
• Keep standards high, safe, and legal: Make sure all daily processes, cash handling, and legal obligations are followed properly every shift.
• Use data to make good calls: Look at store reports and dashboards to spot what's working, fix problems quickly, and keep improving the checkout experience for everyone.
• Keep waste down: Help keep the department tidy and organised, making sure put-backs are handled promptly to minimise waste.
  
  More about our perks
Generous holiday entitlement 15% discount in our supermarkets and convenience stores from the day you join us Additional 10% discount card for a friend or family member Genuine career progression and development opportunities - read more about our Leadership School Subsidised in-store cafe or shop floor ranges Free parking Competitive pension and life assurance Healthcare / Wellbeing benefits including Aviva Digital GP 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more Optional payroll charity donations A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave More about you This is a great role for a natural leader with a helpful and friendly style. You'll be the kind of person who:
• Builds strong, open relationships with colleagues and customers alike.
• Enjoys coaching and developing a high-performing team, giving people the confidence and competence to succeed.
• Has strong operational and technical knowledge of front end service departments.