Service Support Officer

We have an exciting opportunity for motivated and people focused individuals to join our Service Centre as Service Support Officers. Make a Real Difference Every Day The Service Centre plays a crucial role in supporting residents, tenants and businesses with the services they rely on. We believe in teamwork, kindness and empathy, ensuring every interaction is completed efficiently and with care, treating others as we would like to be treated. This mission shapes how we serve our customers and how we work together every day. About the Role As a Service Support Officer, you will be the first point of contact for our customers and service areas. You will resolve queries, signpost customers and ensure all service requests are handled efficiently. You'll ensure that you:

• Take ownership, have excellent attention to detail and get things right first time
• Communicate clearly, confidently and consistently with customers
• Deliver outcomes reflecting commitment to our council values: trust, pride, respect and accountability
• Work across multiple channels, embracing a digital first culture
  
  Thrives working in a fast paced environment
• Is passionate about delivering excellent service to their customers
• Enjoys working in a team and is good at building positive working relationships
• Takes ownership, bringing curiosity, creativity and a 'can do' attitude
  
  At Southampton City Council, we are proud and passionate about our city, its people, and its future. When you join our Service Centre, you become part of a team dedicated to helping residents live safe, healthy and independent lives, delivering services that make a positive difference every day.
We offer:
• Excellent
with 15.2% employer contribution
• Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
• Generous holiday 25-31 days, based on role and service
• Flexible working options (role-dependent)
• Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
• Training and development, including coaching and mentoring
• Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
• Veteran-friendly employer with the Armed Forces Covenant
• Retail discounts and savings through the Southampton City Council benefits platform
• Discounted memberships at local sports and fitness centres
• Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
• Employee volunteering scheme with 2 paid days leave to volunteer