Service Support Officer

Please note that the advertised salary for this position is subject to the pending 2026/2027 national pay award. The final salary will be adjusted accordingly once this has been agreed., An exciting opportunity has arisen for a Senior Service Support Officer to join our Corporate Service Support team, providing high-quality administrative and operational support to the Council's Asset team. The role is key to ensuring the effective management of corporate assets utilising the Council's software systems. You will work closely with colleagues in the Assets team, within the Growth and Enterprise Unit, responding effectively to internal and external enquiries and ensuring asset-based records are accurately populated, updated and maintained., The Senior Service Support Officer will be expected to undertake a variety of duties associated with a busy office environment which include to:

• Maintain and update asset registers, databases and related records to ensure accuracy and compliance.
• Act as a key point of contact and respond to internal and external enquiries relating to asset information and records.
• Use systems such as QGIS / GIS to manage asset-based spatial data, including mapping Council-owned land and property.
• Provide administrative support for the coordination of asset related activities including contracts and other related documentation.
• Assist with collating of information for various Service Plans and performance monitoring.
• Assist with collating of information for asset inspections, audits and reporting requirements.
• Provide general administrative support alongside other Service Support Officers.
• Work collaboratively with colleagues within the Assets team and across all Services to ensure the needs of the Council are met.
  
  We are seeking an enthusiastic and proactive individual, with a genuine desire to contribute to the effective delivery of the Council's Assets services. The successful candidate must meet the following criteria:
• Is educated to NVQ Level 4 in Business Administration or has equivalent experience, with a background in administrative or service support roles.
• Has strong IT skills, including Microsoft Word, Excel and Outlook, and technical experience of using ICT systems (e.g. asset management systems / GIS / QGIS).
• Is adaptable and able to manage competing priorities and deadlines.
• Demonstrates excellent organisational skills and attention to detail.
• Communicates effectively in writing and verbally.
• Can build excellent working relationships with internal colleagues.
• Has a sound understanding of legal documentation.
A background in a legal or estates environment would be a distinct advantage but not essential. Welsh language learning is supported within the Council, with training opportunities available to support with meeting the specified Welsh language levels.

We believe work-life balance is very important. To support you in achieving this, you will have access to the following discretionary benefits: Hybrid Working: Subject to certain conditions being met, you may choose to work from home or in an office location although the needs of the role will require regular office-based attendance. Flexi-time: Hours may be worked within a defined bandwidth, Monday to Friday, subject to service needs. Interviews will be held w/c 1/6/26., What we offer Work-life balance Lifestyle savings scheme Generous employer pension scheme Cycle to work scheme Learning and developmentWhere you'll work Democratic Services We play a key role in ensuring the smooth and efficient management of the decision-making process of the Council, including support and advice to Councillors; PA, administrative and project management support to all service areas; facilitating elections; the communications team; translation and the Welsh Language policy officer. Our key functions include: + Corporate Service Support: PA and Administrative support; Business support including project management and minute taking. + Democratic Services: Councillors; Council, Cabinet, Overview and Scrutiny Committees and Regulatory Committees. + Electoral Services: General and local elections; Management of electoral register. + Communications Team: Manage communication activities corporately; support services in campaigns and projects; deal with the press and media; develop and issue press releases; manage social media pages. + Translation: Documents and simultaneous translation. + Welsh Language Standards: Operational; Policy making; Promotion; Monitoring; Service delivery. Penmorfa Penmorfa is our most central office, it is where our Chief Executive and Councillors are based. Read more Aberaeron Aberaeron is a picture perfect harbour town and is one of Ceredigion's best loved holiday destinations with fashionable places to stay and eat. Read more