Service Support Manager (Cluster 6)
Kingston and Richmond NHS Foundation Trust, Mount Hermon, Woking
Service Support Manager (Cluster 6)
Salary not available. View on company website.
Kingston and Richmond NHS Foundation Trust, Mount Hermon, Woking
- Full time
- Permanent
- Onsite working
Posted 5 days ago, 18 Jun | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: 9d08fdf1b0f7475aa8f4511f2a0103dd
Location ref: Mount Hermon, Woking
Full Job Description
The Service Support Manager is responsible for assisting the Deputy Service Manager in the day-to-day operational management of the services, ensuring delivery of high quality patient services within the resources available.
Working under the supervision of the Deputy Service Manager, this role will have a strong operational focus providing support for day-to-day management and administration of services/specialities and deputising for the Deputy Service Manager as required.
Key responsibilities include management of the RTT target, ensuring there are robust processes in place to monitor performance and deliver timely care.
The service also has a strong focus on preventative care including Fracture Liaison, which involves pathway management across the acute and community settings.
The Service Support Manager will be responsible for the investigation and administration of the complaints process and assist in the management of related national and local targets for the service lines.
Cluster 6 is looking for a dynamic experienced team leader to cover secondment for a Deputy Service Manager. It is essential that the person is experienced in pathway validation and has strong leadership skills. Applicants must have excellent communication skills and be able to work independently, particularly in managing patient complaints.
We are seeking applications from candidates who are effective team leaders and enjoy working in a fast pasted environment.
Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
Compassionate- We treat everyone with kindness, understanding and empathy
Inclusive- We are respectful, fair and open, valuing everyone's unique contribution
Collaborative-We work together across our teams and with our partners and are helpful, positive and supportive
Inspiring- We strive for the best for patients, communities, staff and partners and are always learning and improving