Service Support Manager
Mitie Group plc., Riverside, Caerdydd - Cardiff
Service Support Manager
Salary not available. View on company website.
Mitie Group plc., Riverside, Caerdydd - Cardiff
- Full time
- Permanent
- Onsite working
Posted 6 days ago, 29 Oct | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: 99b042809e9d47a28b0eb26e64714c86
Location ref: Riverside, Caerdydd - Cardiff
Full Job Description
Mitie have an exciting new opportunity for a Service Support Manager / Area Manager to support our contract with Network Rail. You will be responsible for the delivery of excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures. This position is a mobile / hybrid position as you will be visiting multiple sites.
Main duties:
-Build strong relationships with contract clients and conduct audit inspections.
-Monitor performance against SLAs and cleaning specifications.
-Manage daily employee wages and ensure Health & Safety compliance.
-Follow statutory Fire and Safety regulations to mitigate risks.
-Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
Previous management experience,
-Excellent customer service and communication skills,
-Strong organisational and time management abilities,
-IT literacy, especially in Microsoft Office,
-Full UK clean driving licence (company car provided),
-IOSH Health & Safety qualification is highly desirable