Service Support Manager
Mitie Group plc., Moss Nook, Manchester
Service Support Manager
Salary not available. View on company website.
Mitie Group plc., Moss Nook, Manchester
- Full time
- Permanent
- Onsite working
Posted 3 days ago, 21 Aug | Get your application in today.
Closing date: Closing date not specified
Job ref: 1215ee33baa94c6fa029c6c5b7d87000
Location ref: Moss Nook, Manchester
Full Job Description
We're looking for a Service Support Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.
Contract: RetailType: cleaning Hours: 40Pay: 30,000 to 32,000 Pounds Location: Lancaster & Cumbria area
Role Responsibilities:
-Build strong relationships with contract clients and conduct audit inspections.
-Monitor performance against SLAs and cleaning specifications.
-Manage daily employee wages and ensure Health & Safety compliance.
-Follow statutory Fire and Safety regulations to mitigate risks.
-Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
Previous management experience in soft services/cleaning within facilities management.
-Excellent customer service and communication skills.
-Strong organisational and time management abilities.
-IT literacy, especially in Microsoft Office.
-Full UK clean driving licence (company car provided).
-IOSH Health & Safety qualification desirable.
At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.