Service Support Manager
Mitie Group plc., Osmondthorpe, Leeds
Service Support Manager
Salary not available. View on company website.
Mitie Group plc., Osmondthorpe, Leeds
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 5 Jun | Get your application in now before you're too late!
Closing date: Closing date not specified
Job ref: f642155805e849a3ac796c19d87c6401
Location ref: Osmondthorpe, Leeds
Full Job Description
We're looking for a Service Support Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.
Role Responsibilities:
-Build strong relationships with contract clients and conduct audit inspections.
-Monitor performance against SLAs and cleaning specifications.
-Manage daily employee wages and ensure Health & Safety compliance.
-Follow statutory Fire and Safety regulations to mitigate risks.
-Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
Previous management experience in soft services/cleaning within facilities management.
-Excellent customer service and communication skills.
-Strong organisational and time management abilities.
-IT literacy, especially in Microsoft Office.
-Full UK clean driving licence (company car provided).
-IOSH Health & Safety qualification desirable.
At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.