Service Support Assistant

The Service Support Assistant role is part of the wider Business Support Service and the role includes completing tasks on various information and finance management systems within the timescales given, improving data quality in key systems by working with a high standard of attention to detail and following agreed procedures. The current vacancy sits within the Finance area of the Business Support Service. Included in this role is the expectation to respond to and screen telephone calls, emails and other enquiries and therefore to provide a high level of customer care. The successful applicant will also produce letters, reports, emails, minutes, spreadsheets etc. using a variety of software packages to a professional standard, maintaining diaries, making appointments and arranging meetings as required. They will also make use of I-procurement to accurately process invoices for payment, keeping records of finances up to date in line with procedures. Also to manage and co-ordinate a busy incoming and outgoing workload, taking appropriate action to record, track, progress and prioritise work, using their own initiative as required to resolve non-complex queries and problems. As part of the wider team an important part of all roles within the service is to provide back up to colleagues, across service areas and to assist in handling urgent work on a day to day basis.

• Recognised Academic Qualifications e.g. 'GCSE', 'A' Levels, Vocational Quals, Professional/Further Education Quals in relevant area. NVQ 2 in Business Administration or equivalent. Or equivalent level of relevant experience.
• Good computer skills, including MS Word, Excel, with the ability to use spreadsheets and perform basic data analysis. To give evidence of establishing and maintaining manual and electronic admin systems.
• Good organisational skills with good written and oral communication skills,
• Excellent customer care skills and a full understanding of the need to maintain confidentiality.
• Able to produce accurate work to deadlines and give evidence of numeracy, literacy and statistical analysis skills.
• Able to work effectively as a member of a team.
• Ability to prioritise own workload and work under minimum supervision, with a flexible approach.
In addition, we also expect you to share and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a . Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

About Leicestershire County Council At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose. For further information on what it's like to work for us and the benefits we offer, please refer to the following