Service Resolution Manager

Service Resolution Manager (FTC until March 2027)

Description

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

At Newlon we want to deliver great services. Sometimes things go wrong, and we want to provide a quick, reliable and transparent complaint resolution service. We are looking for an experienced Service Resolution Manager or Complaint Handler who is tenacious and likes to find resolutions for our residents to help us meet our goals.

With a background in service delivery and proven experience and success in a problem solving, you will be customer focused and be committed to resolving issues effectively and to a very high standard of customer satisfaction.

Confident when working with a range of IT systems and specialist packages, you will be an excellent communicator who is able to work collaboratively with a wide range of people providing a supportive and empathic service to our customers. You will also be skilled in interpreting statistical information to ensure budgets are maintained and deadlines are achieved.

In return, you can expect 27 days holiday (prorated), a non-contributory pension, excellent benefits, and a flexi scheme. You\'ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes\' walk from the major transport interchange at Tottenham Hale.

Schedule and Location

Closing date: Sunday 19 July 2026

Online assessments: Tuesday 21 to Thursday 23 July 2026

Interviews: In-person at our offices in Hale Village on Thursday 30 July 2026

Application note: Access the job description and apply for the role. If you experience any technical issues or have any queries, please email us at Recruit@newlon.org.uk

Salary and Hours

• Salary: £40,757 per annum plus opportunity to earn performance related bonus


• Hours: 35 hours a week


• Contract: Full-time, fixed-term contract until March 2027


• Location: Hale Village, London N17


• Closing Date: 19/07/2026 11:59 PM

#s1-Gen

At Newlon we want to deliver great services. Sometimes things go wrong, and we want to provide a quick, reliable and transparent complaint resolution service. We are looking for an experienced Service Resolution Manager or Complaint Handler who is tenacious and likes to find resolutions for our residents to help us meet our goals.

With a background in service delivery and proven experience and success in a problem solving, you will be customer focused and be committed to resolving issues effectively and to a very high standard of customer satisfaction.

Confident when working with a range of IT systems and specialist packages, you will be an excellent communicator who is able to work collaboratively with a wide range of people providing a supportive and empathic service to our customers. You will also be skilled in interpreting statistical information to ensure budgets are maintained and deadlines are achieved.

In return, you can expect 27 days holiday (prorated), a non-contributory pension, excellent benefits, and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes' walk from the major transport interchange at Tottenham Hale.

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.