Service Planner Assistant

Reporting to the Service Operations Planning Manager, you will be responsible for supporting the Service Planners activities, dealing with customers and working extensively with the planning system. You would also:

• Respond to customer call-outs by logging emergency requests in the planning system, answering incoming calls, handling customer queries promptly, and providing excellent customer service at all times.
• Coordinate planned works by ordering plants and materials from internal and third-party suppliers, arranging collections, and working closely with the Service Planning team to ensure efficient and cost-effective planning.
• Communicate with customers via telephone and email to provide arrival times, notify of delivery delays, confirm job completion, and chase purchase order numbers when required.
• Update internal systems to confirm job completion, trigger accurate invoices, and authorize supplier invoices for payment.
• Support administrative and planning activities to ensure smooth service delivery and accurate documentation throughout the job lifecycle.
  
  Experience in similar administrative roles.
• The ability to prioritise and organise your own workload.
• I sable to work closely with peers and be a significant contributor to the success of the planning team.
• Ability to use various IT systems - including customers own bespoke systems
• Knowledge of CRM Systems and portals and invoicing systems will be a plus
  
  Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences. South Yorkshire, ENG, GB, S35 2PY Project/Program Management No Travel Required Entry level 31-Oct-2026

We're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us - here's what we have to offer:
• Learning and career development opportunities, whether it's online learning, management training or enhancing your skills.
• A competitive salary.
• Variety of benefits including courses, and discounts on various products.… to name just a few!