Service Performance Data and Infrastructure Professional

As a Service Performance Data and Infrastructure Professional, you'll play a central role in transforming how BT manages, understands and uses data to support our UK Business customers. You'll work at the heart of the team responsible for importing, rationalising and optimising complex data sets - ensuring our data warehouse remains accurate, reliable and capable of powering high-quality reporting, analysis and insight. From configuring data imports to improving quality and validation processes, your work enables us to maintain the highest standards of service performance and deliver a brilliant experience to customers every single day. This role directly supports some of BT's most critical and high-profile customers, including security services, police forces, utilities, banks and major retailers. The quality of your data management has a tangible impact on how these organisations operate - and any service disruption could have real-world consequences. By driving automation, improving reporting capabilities and enhancing the integrity of our data, you'll strengthen customer confidence, support better decision-making, and help BT continue to grow, innovate and deliver exceptional service. Simply put, the work you do behind the scenes helps keep vital services running and protects the strength of the BT brand. The successful candidate must be willing to undergo National Security Vetting, including Government Security Clearance (SC) and NPPV levels, which requires residency in the UK for a minimum of five years. What you'll be doing In this hands-on role, you'll play a key part in keeping our data accurate, consistent and ready to enable contractual and complex reporting for our UK Business customers. You'll support the configuration and execution of data imports, making sure everything follows agreed standards and protects customer privacy. You'll help rationalise and standardise data from multiple sources, carrying out quality checks, validating outputs and escalating issues so they can be fixed quickly and confidently. You'll work with the team to optimise queries, follow established processes, and support the maintenance of our wider data and reporting infrastructure. Part of your role will be keeping our documentation up to date - capturing data processes, transformations and sources clearly and storing them where everyone can access them. You'll also get involved in automating routine tasks, learning and applying approved tools to help the team work more efficiently. Collaboration is key, so you'll share ideas, contribute to continuous improvement and engage with stakeholders by providing accurate updates, clear insights and well-prepared reports or dashboards. Working in an Agile environment, you'll take part in and take your turn to lead team meetings, follow best practices and help us continually improve how we deliver for our customers., When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function:

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  Practical experience with SQL, SSIS and Visual Studio, including an understanding of data transformation, optimisation and ELT principles.
• A proactive approach with problem solving skills, confidently identifying issues and using approved tools and techniques to resolve them.
• Strong attention to data quality, with the ability to follow structured processes that maintain integrity, security and compliance.
• Working knowledge of data warehousing concepts, with the ability to apply them confidently under guidance, alongside familiarity with database management and reporting infrastructure.
• A collaborative mindset, able to work closely with colleagues, share best practice and learn from more experienced engineers.
Desirable skills/experience
• Exposure to cloud data platforms (e.g., GCP) and a willingness to build capability in data feeds, transformation and access management.
• Strong written and verbal communication skills, able to translate technical requirements into clear, practical and customer focused solutions.
• Currently working towards or already holding ITIL 4 Foundation certification, with at least one year's practical experience in an ITIL based environment.
  
  BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies.

Our package Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme - 5% from you and 10% from us
• Holiday purchase scheme