Service Monitoring, Management Information and Development Officer
Durham County Council, Chilton Lane, County Durham
Service Monitoring, Management Information and Development Officer
Salary not available. View on company website.
Durham County Council, Chilton Lane, County Durham
- Part time
- Permanent
- Onsite working
Posted 2 weeks ago, 7 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 7a00298df2cc41beac847782d4bfe481
Full Job Description
We are looking for an individual to join our small technical support team, within Environment Division of Neighbourhood and Environment.WHAT IS INVOLVED?You will:-
- respond to service requests and service complaints relating to Clean & Green issues
- monitor service delivery, environmental standards and customer satisfaction
- provide technical support to front line operational teams in implementing service improvements and resolving problems
- plan and deliver service improvement projects
- use and develop a wide range of software systems and to maintain and develop appropriate skills in the use of CRM and GIS systems for this purpose. This will involve planning maintenance work, costing of operations and liaising with both internal and external operational services to deliver the work in line with budgets., Rewards and benefits are subject to individual terms and conditions. Take a closer look:SOCIAL MEDIADon't see the perfect role for you right now? Keep an eye on our social media channels for updates on new opportunities at Durham County Council!Follow us on InstagramLike us on FacebookHYBRID WORKINGDurham County Council currently operates a hybrid working policy where a model of 2 days in the workplace and 3 days at home/remote will apply. This model is pro-rated for part time roles and arrangements are at managers discretion, alternatively you can work all of your contracted hours within the workplace if you prefer.EQUALITY, DIVERSITY, AND INCLUSIONWe are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services.We are committed to ensuring that our employment policies and processes are fair and equitable to all. We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job.As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.Take a closer look:INTERVIEWSInterviews will be held on Tuesday 29 July 2025.We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.HOW TO APPLYIn line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted on-line via the Northeast Jobs portal.Please use the 'Person Specification' section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.If you have any support needs or require assistance when applying for this role, please contact the Recruitment Team via email on or telephone - Option 4.PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.We collect personal information from you when you register with North East Jobs and make an application. Details on how we process your personal data is available in our Privacy Notice
- Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service.
- Option to purchase up to 10 additional days annual leave per year.
- Excellent work/life balance through schemes including job sharing, compressed hours and flexi-time (allowing up to 13 flexi days per year).
- Hybrid working (home and office working).
- Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS.
- Wellbeing Portal and access to an Employee Assist Scheme.
- Wide range of learning and development opportunities including professional qualifications, coaching and mentoring.
- Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers).
- Discounted DCC gym membership.
- Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.
- Trade Union membership.
- A range of other salary sacrifice schemes such as car leasing.
We encourage you to contact Louise Gibson, Service Monitoring Management Information and Development Co-ordinator via email at to arrange an informal discussion about the role.WHAT WILL I NEED?You will be educated to NVQ 3 or equivalent in a relevant subject.Experience of delivering front line services relating to this post or similar areas and knowledge of best practice in Clean and Green Services is essential.Please refer to the attached person specification for the full criteria.BENEFITS AND REWARDSWe offer generous rewards and benefits that are designed to help you perform at your best
Direct job link
Similar jobs for you
Education Systems Development Officer
Staffordshire County Council,
- Full time
- Temporary
Apply on company site
Digital Marketing Executive
Sony,
- Full time
- Temporary
Apply on company site
Compliance Officer - Permanent
C. Hoare & Co.,
- Full time
- Permanent
Apply on company site
Principal Transport Allocation Officer
WORCESTERSHIRE COUNTY COUNCIL,
- Full time
- Permanent
Apply on company site
Planned Preventive Maintenance Officer (PPM) | Essex Partnership University NHS Foundation Trust
ESSEX PARTNERSHIP UNIVERSITY NHS FOUNDATION TRUST,
- Full time
- Temporary
Apply on company site