Service Manager - Surgery

We have an exciting opportunity in the Surgery Division based at the Broomfield site. If successful, you will provide operational support to senior managers, focusing on the day-to-day management of services, including staff management, resource allocation, and service improvement initiatives. You will work to ensure efficient and effective service delivery, managing administrative processes and contributing to the achievement of performance targets. So, if this sounds like the opportunity for you please apply today. Main duties of the job If successful some of your duties will include:

• To ensure that the directorate's elective capacity is fully utilised.
• To ensure that clear booking processes are in place and are adhered to at all times.
• To ensure that hospital cancellations of patients' appointments and/or treatment is minimised through good planning.
• To support the Assistant Service Manager in ensuring that all the directorate's key performance indicators and local and national targets are achieved.
• To support the development and implementation of plans to address areas of concerning performance, including leading on specific actions and areas.
• To participate in Surgical Beds Flow Management.Act as a point of escalation during the day for problems arising. Resolve issues or escalate to a senior manager.
• Ensure that the office area is tidy and presents a welcoming and professional image of the department to other staff and visitors.Lead on specific service improvements and developments across the service.
  
  GCSE English or equivalent
Desirable
• Attendance at leadership course or leadership/management qualification
Experience Essential
• Experience working in a healthcare environment, particularly liaising with patients
• Experience of working in a busy office environment
Desirable
• Knowledge of the patient administration system
• Experience of managing staff
• Knowledge of 18 week and cancer waiting time rules and guidelines.
Person Specification Qualifications Essential
• GCSE English or equivalent
Desirable
• Attendance at leadership course or leadership/management qualification
Experience Essential
• Experience working in a healthcare environment, particularly liaising with patients
• Experience of working in a busy office environment
Desirable
• Knowledge of the patient administration system
• Experience of managing staff
• Knowledge of 18 week and cancer waiting time rules and guidelines.
  
  Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.